Head of Service Improvement & ServiceNow®
Driving cost savings, integration beneﬁts & automation
9.30 am - 90 minute workshop
Managing Director, Fruition Partners
DXC ServiceNow practice
Scott was in charge when Shell decided to in-source IT Service Integration and Management (SIAM) and exploit "Market Standard" IT services. Find out how ServiceNow® became a key component for Shell, focusing on day to day efficiencies whilst evaluating the roadmap for further benefits via additional business use-cases.
Craig is responsible for Production Operations, Change Management and Process Management within IT Operations, Danske Bank Group IT. He was previously IT4IT® Strategic Consulting lead for HP Software Professional Services and Global Head of Services Transition at another major international bank. Find out how Danske Bank are leveraging ServiceNow®
What’s happening in the Sky App Hot House?
Managing Director & Co-Founder
Highmetric Global ServiceNow® Partner
Can Apps really make a difference? The ServiceNow® platform is really App friendly and there are endless options and opportunities. How do you identify what could be good for you and what it's worth the time developing? Chris shares a selection of customer success stories including the innovative concept of an App Hot House.
Enterprise Service Management
Anoop has been working in IT for over 35 years and have experience in Operations, Operations Support, Programme/Project Management & Service Management. He has established an 'own use' apps factory/delivery platform, for delivering quick and simple applications used by our employees with the full 'consumerisation of corporate IT' feel. He will join Chris Grassi to showcase some really clever Apps.
How a major southern hemisphere bank has transformed
its platform development
Customer Success Manager
Quality Clouds Ltd
Chris takes a look at leveraging tools to effect radical changes in upgrade processes and how this helps keep on top of technical debt in complex environments
Accelerate your Common Service Data Model (CSDM) with DCM
Service Architect - Justin Labs
Data Content Manager
Mikko will be speaking about accelerating implementation of ServiceNow®'s new Common Service Data Model using Data Content Manager. These service-related definitions span the ServiceNow® product portfolio and the Now Platform®. Many ServiceNow products have a dependency on data within this data model. This has been an extremely popular webinar, now is the opportunity to see it live.
Creating a DevOps environment that automates and speeds up every stage of the software delivery life-cycle
14.00 pm - 60 minute workshop
CEO and Co Founder
Creating a DevOps environment that automates and speeds up every stage of the software delivery life-cycle. Reduce your costs and exposure to change risk, increase your control of multi-stream development, improve quality, even automatically produces release notes and a fully updated user guide.=
Afternoon Workshop - 60 Minutes